Abstract:

"Using TQM for Retention Enhancement", reviews the use of Total Quality Management (TQM) in higher education. It lists TQM techniques used at Oregon State University to implement quality improvement. It then describes the application of these techniques to the study of student retention at Ohio State University Agricultural Technical Institute. After listing recommendations to improve retention, the authors share their observations on the process.

 

Keywords:

TQM, retention

Attachments:
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